Assistance Required - Lost Starseller Due to Late Update?

[goofcatgreetings]

Hey, I missed out on Starseller by 1% on messages, due to Etsy system not updating my incoming messages to the Starseller history feed - I had 4 messages 2 days before the end of the month that hadn't been refreshed on the list, but now conveniently they're all updated on the June list, but they were clearly discussions that occurred in May.

I have been instructed by Etsy support to direct my enquiry here for it to be flagged as a technical issue and to be reverted. I feel as though they may have sent me on a wild goose chase though because it doesn't look like Tech Support actively review these threads? I still have faith this can be reviewed as it's ashame due to a technical issue, I've missed out on Starseller for this month.

[CappuccinoLace]

"Messages sent on the last two days of the 3-month review period may be excluded from the current review period and counted towards the next period instead. This is to allow Sellers a full 24 hours to respond and not be penalized for messages received late on the final day of the review period"

https://help.etsy.com/hc/en-us/articles/4403058372503-How-to-Become-a-Star-Seller?segment=selling

Star Seller stats are also in UTC, so what may be "before" 2 days your timezone, could be "within" 2 days UTC time, therefore not counting for that period, but counted for the next period.

[goofcatgreetings]

Daaaamn, ok makes sense, frustrating however but I can understand it. Thanks for the support  

[CraftyCornishMaids]

etsy always counts the messages at the end of the month, in the following month, so you have the full time to respond

so messages from the end of January are counted in this calculation, and the ones end April will be in the next calculation.

It is not a technical issue, it is working the way Etsy says it works.

[PrimFun]

Etsy ends star seller for the month because they are on UTC time.  So the last two days depending on time zone, any shipping, messages, reviews will not count for the next month.  They will count for the following month.

So the last two days of April do not count for May but will for June.

This is the way the program works.