Assistance Needed with Unresolved Etsy Support Chat Issue (again

[FameCases]

(I have posted this already once but Etsy Support did not helped me).
I’ve been facing an issue with the Etsy Support Chat since October 2, 2024, and I’m reaching out here as I haven’t seen any progress. My chat support stopped working unexpectedly, and I urgently need it to resolve some important issues.

Here’s what happened: I was discussing a case with an Etsy support agent via live chat, and we were supposed to continue the resolution over email. However, since then, the live chat has stopped working entirely, and I’ve had no response from Etsy support after about ten unsuccessful attempts to follow up via the agreed email. I initially communicated with Liza from Etsy support, who advised continuing the conversation by email, but unfortunately, I haven’t received any replies.

As the case is still marked as open, I’m unable to start a new support ticket, and I haven’t received any automated responses from the Etsy support bot either (I’ve attached screenshots for reference).

Additionally, as I’m based in the Czech Republic, phone support isn’t an option for me, as my country is not on the supported call list. Could someone please assist me in getting this resolved?

Thank you very much for any help you can provide.

Warm Regards
Vojtěch Gajdušek

[NanaLetha]

Your shop location says United States! You need to be honest about your shop location. Maybe that's why they are not helping you.

[FameCases]

Hello, thank you for your reply. I have set the United States as my shop's timezone because my print provider is located in the USA. I don't want my customers to think that the products will be shipped from the Czech Republic, which might make them worry about long shipping times. All other information about my address is accurate in my Etsy account, including the details for paying taxes in the Czech Republic. The setting I’m referring to on Etsy is called Set your shop timezone. I don’t believe this should cause any issues as it’s mainly for aligning with the provider’s location and shipping expectations.

[CraftyCornishMaids]

If you have a support ticket open, you can chase through the ticket, you don't need to use e-mail

go to help - contact us

top right is your avitar, click on it, then - my support requests,

you can click on the one, and you can reply/add more info, at the bottom

[OneEyeCatStudio]

"I initially communicated with Liza from Etsy support, who advised continuing the conversation by email, but unfortunately, I haven’t received any replies."

Can you contact that person again?

[NewCreationsByJen]

Have you gotten help with this? I’ve had a non-working chat since the 16th of this month but it was fine on the 14th. Are the live agents supposed to close the chat and maybe mine got left open? My customer support chat won’t connect to a chatbot or a human.