MagnoliaMoonTees
Inspiration Seeker

Array contains invalid keys tracking_name

When I try to pit in the privacy policy and save it gives me this message in the subject line ^. What is the issue?

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SunnytyDE
Community Maker

Betreff: Array contains invalid keys tracking_name

Maybe you’re using some characters that can’t be read in the input field? Maybe *<$^. I’m just guessing. 

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MagnoliaMoonTees
Inspiration Seeker

Betreff: Array contains invalid keys tracking_name

I checked that and I tried putting just 1 sentence with no characters and was saying the same thing.

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SunnytyDE
Community Maker

Betreff: Array contains invalid keys tracking_name

Did you figure it out? I’m bumping this up in case you didn’t and someone has a solution. 

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Re: Array contains invalid keys tracking_name

I believe it's an error with the android app. It happened to me but I logged in through my phones browser and was able to add the privacy policy.

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Re: Array contains invalid keys tracking_name

@MagnoliaMoonTees  :  Are you having this problem using an Etsy app (on which operating system) or via mobile browser or desktop browser (which browser and operating system)? It makes a difference as to possible causes and potential solutions, otherwise we have to guess.

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BmCraftseu
Inspiration Seeker

Re: Array contains invalid keys tracking_name

Hello, I am having the same difficulties throw the app, I can't fill shipping times, maybe I will try to add this information by my computer. 

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Re: Array contains invalid keys tracking_name

I have been having the same problem with the policy but I have also been running into problems with my shipping on the old app.

 

I believe with the new app coming out that some of the pitfalls of not maintaining the old one correctly maybe resulting in this.

I know that anything that I need to update as far as shipping or policies or anything of that nature I have to physically go to my browser and log in because the app just does not allow it anymore. 

I am finding that the new app does not have all of the available pieces that the older app has so if they don't fix the older app then I will have to resort to just doing all of mine on my computer.  That's not my cup of tea and I'm actually not happy about that.

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