Apple Pay

[PracticalPrintsByLee]

I've had multiple customers try to order today using apple pay and its been on and off issue for over a week now but seems more frequent, buyer purchases using apple pay, payment doesn't go through, i've had one repeat customer try 4 times to pay and none went through, works fine with any other payment method but this obviously is affecting sales, and some customers think we cancelling as soon as they order which we aren't so were losing business too

[ChicBasics]

I believe the same thing has happened to 2 of my buyers.

[ChristmasIsLove]

@HappyMoodCraft Stop spamming Forums with your promotions. Both are prohibited in Forums.

[howtobooksandmore]

Etsy processes all payments.  I would let my potential buyers know that and direct them to Etsy to lodge a complaint.  Complaints from buyers get attention a lot faster than complaints from sellers and Etsy will not communicate with you on any financial information unless it is your information.

[NonaDesigns]

Just had a customer tell me she can only purchase one item at a time with Apple Pay on Etsy, so has to make several purchases to order several items (and can't reach Free Shipping) - I solved by combining orders and refunding her shipping, but she said it's an issue for others using Apple Pay as well.

[PaluxyPuzzles]

Just had a customer use apple Pay and it show as not going through on either end. I am brand new with Etsy with very few sales and this does not look well for me. Should I tell her to use a different form of payment and then put in a complaint to Etsy? This sets her up for a potential fight to get her money back if the original Apple Payment goes through.

[PaluxyPuzzles]

Update - I found out that I was not enrolled in Etsy payments that includes Apple Pay. I just enrolled so I told my buyer to wait and see if it goes through. Hopefully it will be very soon.

[MsKeloid]

How do you enroll in Etsy payments that include Apple Pay?

[MaynardMillinery]

@MsKeloid  You are already. As you’re in the US, you have to sign up for Etsy Payments when you enroll to be a seller. You can’t offer any other payment methods.

[MsKeloid]

@MaynardMillinery That's what I thought. I'm a new seller on Etsy. A potential customer messaged me because when she clicks the buy button, an error occurs and the "Report problem to seller" button shows up. My friend did a test order, and when he click directly "buy with apple pay" the payment failed. He had to go through the whole process of adding it to the cart, proceed to check out, filling his information in, and then he was able to use apple pay at the end. I did contact support and they were no help. Also, the original message my customer sent disappeared. Is it possible that the customer unsent the message? Sorry for the long message and question, everything is very new to me! Thanks!!

[MaynardMillinery]

The original message (the one that disappeared) was from a scammer. It disappeared because Etsy removed them from the site. 
They target new sellers, telling them they had a problem purchasing and that the seller has to click a link to get the payments set up properly/or several other similar scenarios. Do not do any of these things, they are not legit. When you get a real sale, it will come directly through Etsy, you won’t have to enable anything to make the sale go through, and it will show up immediately in your Shop Manager.

As for paying with Apple Pay and your friends problems, sorry, I always add to cart first out of habit (you used to always have to, there was never the ability to pay straight from the listing page) so I don’t know why is the answer to that one.

[ModKenneth · Accepted solution]

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