Appeal disabled listings due to Etsy's Creativity Standard

[SmilinGifts]

Hi,

I am a print on demand seller.
Since yesterday I had 6 ceramic mugs listings - all with Fathers Day SEO - deactivated by Etsy for [supposed] Etsy's Creativity Standard violations.
All designs are my original designs.

In the meantime, I received a message about losing the Star Seller badge for which I worked hard.
The Etsy Support  agent I contacted yesterday was not able to clarify what is happening, what should I eventually change to comply 100%, all their answers were only template type answers.

I want to 100% follow all Etsy's rules.
Please help me with the procedure for filling an appeal, as the email from which I received the messages is a no-reply one and I cannot find any dedicated email address.

Thank you,
Olivia

[Natalya1905]

If you use a POD company, all artwork on your listings must be your original designs. Not downloaded for free or purchased online, not from Canva or any other place. 

Reindeer, blue birds, pandas and more - have you personally created these images? I found them online in just one click. 

[CustomPortraitArt]

Never mind, misread.

[pennyemporium]

you can email etsy asking for more help, here:  (i dug this off my seller dashboard, go down to 'help - contact us- etc - until you find "i need more help" and find the email link, this link may be tagged to my personal seller account, so you may have to go looking on your own dashboard for the link, apologies)

https://help.etsy.com/hc/en-us/requests/new?segment=selling&ticket_form_id=360000108008#issue_missin...

you can ask for a call back from etsy to escalate your case, here:

callback feature:
https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_sell_manage_listings-callback

if you are a star seller, you may have access to their chat feature.... also an option... although only 'canned copy&paste' responses

[FabioMcMustache · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your listings. We've forwarded your concerns to a specialist team, and your case is being worked on as we speak - Moving forward, they will handle it directly with you, so please stay tuned to your email as they may reach out through there. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.