Anyone else have a problem with 2FA authenticator codes constantly not being accepted

[GalleryAntiques]

I have run into a problem with 2FA where the authenticator codes are not accepted by Etsy, they keep coming up as incorrect. I have to then use one of the backup codes to log in, which will only last so long before they run out.

Looking in my account I do not see any way to get any more backup codes when they are all used up, then I will run into a huge problem of not being able to log in and run my shop, etc.

I can't even turn off 2FA temporarily to sort things out so I can turn it back on eventually, as it has to be the code from the authenticator app. The app I use works for other websites where I have 2FA, Amazon, PayPal, etc, but it just does not work with Etsy, more to the point, Etsy does not recognise the 6 number codes from the 2FA app, even though it has in the past.

The mobile app is 2FA Authenticator (2FAS) from the Google Play Store and I have only ever used that authenticator app since I turned 2FA on for Etsy. I'm wondering if anyone else has run into a similar problem and if so, how did you fix it?

[SVGRox · Accepted solution]

Hi

The solution might be in this earlier post

https://community.etsy.com/t5/Technical-Issues/2-Factor-authentication-problem/td-p/137199609

[GalleryAntiques]

Thanks for the link to the other forum thread, I will see if Etsy will turn it off for me, so I can then reset it with the authenticator app.

[GalleryAntiques · Accepted solution]

It appears Etsy CS is now ignoring me, even though I answered all of their questions over 24 hours ago. If they cannot help, I will be forced to close my shop and close my account completely, which might not be a bad thing, as Etsy is going down the toilet....

Editing to add, that a few minutes after replying in this thread, I received a reply from Etsy CS and they have turned off 2FA for me. If anyone else has the same or similar issue, Etsy will turn 2FA off for you.

[SinarGifts]

Hi I could not login my etsy account since etsy did not send me sms for 2FA. Please turn off my account's 2FA. My account name is SinarGifts. Please help its urgent for me.

[ModAngie · Accepted solution]

Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

__

If you have any questions about how the Community Forums work, please read our Community Policies.