Another seller messaged me 3 times to review items I bought from them. And it ruined my star seller

[MysticMoonWatercolor]

This is completely unfair. I bought items from another seller and they messaged me multiple times asking for me to review what I bought. One message was completely empty. Nothing at all. This led to me losing star seller for the very 1st time and also for the very 1st time not having 100%. This has NOTHING to do with my Etsy and MY customers and is ridiculous that it is counting against my star seller!!

[UniqueGiftOrnaments]

We have to answer every message per Etsy's star seller information. Put the rest into spam and your precentage could come back up.Etsy is also revamping so that your message to the same person will always be in just one thread instead of new ones.

[ManInTheMoonHerbs]

Put the message in spam, as that's clearly what those messages were. It should clear up your message response.

[WitticismsRus]

@MysticMoonWatercolor 

Etsy is pretty clear about how the message response rate is calculated in help center here https://help.etsy.com/hc/en-us/articles/4403058372503-How-to-Become-a-Star-Seller?segment=selling

There is a highlighted bit under message response rate info that says "The Message response rate only applies to the first message in a thread. Initial messages from both buyers and sellers on Etsy are counted towards the Message response rate. "

That means ALL messages. It also means each individual message thread so if someone sends you 5 different messages with 5 questions instead of putting them in the same message chain you need to respond to all 5 of them. The system is completely automated and doesn't know if the message is from a buyer or another seller. It just sees a message and calculated the response time. That's just how it works.

The info is also right there on the Star Seller page in shop manager. Just go to shop manager > star seller. Once there scroll toward the bottom until you find "Questions? We've got answers." Then click messages. The very first question there says

"What messages count toward the message response rate?

Your message response rate is based on just the first message in a conversation, not ongoing conversations. This means you just need to respond to the first message within 24 hours. This applies to messages both from buyer and seller accounts. Messages from Etsy staff do not count toward your response rate, and neither do messages that you mark as spam. You can also now find a breakdown of your message response rate score by downloading a CSV."

You can try marking the message as spam now and it should be removed from the calculation in a few days. It won't help with this months star but it will come off your percentage for next months star. 

If the star is important to you then it may be a good idea to read or review all the info Etsy provides about the star seller program.

Bottom line...you have to either reply or mark as spam.

[JustMeToo]

@MysticMoonWatercolor   I would have marked the second and third messages as spam.  She also would not have been pleased with my reviews for bothering me like that.  Everyone is perfectly aware that there is a review system in place.  We don't need to be reminded when we make a purchase.  Etsy bothers people more than enough already.