Another Star seller issue

[SensoryBoxFamily]

Months ago I didn't respond to a spam message and for another customer I got back to her days later because I was waiting for a response from the post office. And I still don't have my badge back after having it for years and years. What am I supposed to do? Message her every day that I'm still waiting? Am I required to send a message to leave me alone to all the spam messages? 

[EasyCraftsCanada]

Respond within the 24 hours that you will get back to her. Report spam messages as spam. 

[PlatypusDream]

If you don't think you can answer messages in a timely manner, set an Auto Reply and let Etsy do it for you.

[NanaLetha]

You could have sent an interim reply.

[BagmakerSupply]

@SensoryBoxFamily: "Am I required to send a message to leave me alone to all the spam messages?" Not necessarily. The Star Seller metric for messages is very simplistic and binary - either you reply to (or mark as SPAM) that first message of a EVERY new incoming thread within 24 hours or you do not. Which option you choose is up to you.

BUT BE WARNED that if you mark a Message as SPAM according to Etsy "You won’t receive any new messages from that member, and they’ll be unable to reply to messages in an existing thread." https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Scams-and-Suspicious-Messages