LouisianaCat
Inspiration Seeker

All my items got deactivated

Did Etsy crash? All my items got deactivated. I managed to get a few back on but keep getting weird messages on others. 

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anythinggoeshere
Conversation Maker

Re: All my items got deactivated

My items are all still listed.  How are you getting your listings back?

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Re: All my items got deactivated

How many items are you supposed to have? What kind of "weird messages"? I have all my items in 3 shops, so not seeing any sitewide issue here.

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LouisianaCat
Inspiration Seeker

Re: All my items got deactivated

When I click on my listings it says I have 35 items active but when I click on my shop there are only 4 that show up

 

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AUNTYANNIESATTIC
Conversation Maker

Re: All my items got deactivated

I just took a look , your active 

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Re: All my items got deactivated

Did they expire? Check your shop manager > listings > expired or inactive folder. If they were all deactivated then check your email.

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NanaLetha
Community Maker

Re: All my items got deactivated

I see 7 listings in your shop.

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ModFabio
Community Specialist
Community Specialist

Re: All my items got deactivated

Hello,

I believe I have identified the issue. While I cannot get into specifics, please rest assured I'm passing this along to our internal team right now so they can look into it.

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LouisianaCat
Inspiration Seeker

Re: All my items got deactivated

Thank you . It says I have 35 items active but when I click on my shop only 4 items show up

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AGSprinkles
Inspiration Seeker

Re: All my items got deactivated

Check your emails.  A lot of shops have been deactivated for Trademark Infringement. 

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Re: All my items got deactivated

If you go to your Inactive folder, and an item is marked Deactivated by Etsy, you cannot just turn it back on without approval from Etsy. That will get your shop permanently closed. If Etsy deactivated them, you should have gotten an email telling you why. Check your Spam folder. You must fix whatever the problem is and get Etsy's approval before turning it back on. If it doesn't say that, it must be a glitch, and you can turn it back on.

Your titles like Broken China Pendant would make me think the pendant was "broken" and I would not look at it further. Since it is a picture of a cowboy and bears no Chinese design, I would think it meant the pendant was from China, and not handmade by you, as required by Etsy.

Also, your titles are too short. Read the Etsy Seller's Handbook (linked at top of page) section on Search and How to be found in Search.

Your descriptions are too brief. They don't use any of your keyword phrases. You don't tell me the measurements of the product in both cm and inches. So I would move on to another product that does give that information.

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CollectorsFinds2
Conversation Maker

Re: All my items got deactivated

@AAANativeArts    I assumed that "broken" meant that china is the material broken into pieces,  not the country!

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Celticcatphotos
Conversation Maker

Re: All my items got deactivated

I see only 4

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Re: All my items got deactivated

@CollectorsFinds2

That is probably obvious to a collector who knows the lingo for that type item, but the average person just looking for a pretty necklace might misunderstand it, like I did.

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