Account permanently suspended

[TheLingerieStore]

I've had an Etsy shop since 2008, and today I received notice that it has been permanently suspended - no idea why.  I sell vintage, everything on the shop is genuine vintage, I have no outstanding fees, can't see anything that violates any of Etsy's policies.  I've put in an appeal, but don't know why they have suspended it.  Shop is Britishvintage. 

[CraftyCornishMaids]

your shop is not suspended

[OldenaryThings]

I agree it must be a scam. We can see your shop is open too.

[mommawhazelsquilts]

I think she's talking about another shop - BritishVintage?

[TwiLdCapitHog]

I can't find "Britishvintage". Hopefully this was a mistake and you will get a reply to your appeal. It seems strange to go straight to suspension with no warning.

[SarahLouCraftsUK]

So I assume British Vintage was a second shop. Had you declared them both in the profiles of each shop? That could be a reason for suspension or violation of the new creativity standards. 

[BagmakerSupply]

Britishvintage is closed, however @TheLingerieStore does not appear to be in compliance with the requirement to 'list all the shops you run in the Public Profile section of each account' https://help.etsy.com/hc/en-us/articles/360017604474-How-to-Open-a-Second-Shop-on-Etsy?segment=selli...

[LastCentury]

and missing UK / EU compliant shop policies with GDPR

[Former_Member]

Britishvintage is open again... what's going on here I wonder.

[TheLingerieStore · Accepted solution]

A couple of hours after lodging my appeal, I got another email to say it had been suspended in error, and was now active again! 

[PlatypusDream]

Take the time to come into compliance with the Terms of Use.

Update your shop to include mention of your other stores in your Public Profile and About sections.

[JoLuFabricCreations]

I can't see your shop.  It says:

Uh oh!  The shop you are looking for was not found.

[GroundZeroCreations]

You should spend today bringing both your shops up to compliance as was mentioned in the above posts by @LastCentury and @BagmakerSupply . 

[WitticismsRus]

There sure seems to be a lot of "oops it was suspended in error" happening to shops lately.  Things feel a bit unstable around here.

@TheLingerieStore I'm glad your shop is back up!

[Former_Member]

@WitticismsRus  yeah I think 'suspended in error' means 'we train our bots to get it wrong on purpose so we can teach them why that one was wrong, but we call it a mistake because technically that's what it is'.

Etsy is a lot of things but given how desperate they are for revenue, I genuinely don't think they're that daft/lazy to accidentally deactivate innocent shops. Unless they're throwing under the bot-training bus. Gotta crack eggs, eh?

[AnnaleasFinest]

@WitticismsRus 

"Things feel a bit unstable around here."

Yes, very much " a bit".

I hope it's just bots making mistakes, but it sure increases my anxiety, the last time took 6 weeks, I believe, with lots of rejections, until they apologized.

Everytime I feel targetted.

[Natalya1905]

@TheLingerieStore 

"...can't see anything that violates any of Etsy's policies. "

You'e in the UK but do not accept returns in one of your shops.

Details here: https://www.etsy.com/legal/policy/selling-to-eu-and-uk-buyers/239965962014#:~:text=You%20can%20set%2... 

Also, this is from Etsy: "If you choose to run multiple shops on Etsy, you must list all the shops you run in the Public Profile section  of each account." 

Details here: https://help.etsy.com/hc/en-us/articles/360017604474-How-to-Open-a-Second-Shop-on-Etsy?segment=selli... 

[CraftyCornishMaids]

This shop is gone now too

[AnnaleasFinest]

@CraftyCornishMaids 

I can see BritishVintage.

[CraftyCornishMaids]

@AnnaleasFinest 

That's very odd,

 yesterday this shop was open, and britishvintage was shut

today, it's the other way around

[AnnaleasFinest]

@CraftyCornishMaids 

very strange....

and Etsy is very different from earlier years.