Account on vacation through Etsy Payments!HELP ME PLEASE

[ForNestForHome]

We can’t finish enrolling you in Etsy Payments since Payoneer couldn’t verify your info. We’ve put your shop on pause via Holiday Mode, so you can’t receive new orders right now and your listings won’t appear in search results on Etsy.
To sell on Etsy, reach out to Payoneer’s Customer Care team to try enrolling again or check your email for more info.

This is the error in my store, and Payoneer provided confirmation that everything is fine, but there was an additional verification.
Support Chat ETSY is not working. I've already been waiting 14 days for a response.

Help me(

[Former_Member]

If it's working, this link should enable you to request a phone call:

https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_sell_manage_listings-callback

If you have an email thread going with support (not chat) then reply to each email with 'I still need help' - that seems to be the trigger phrase to get the bots to keep your convo open. If you get one of those 'how did we do?' emails, it means they cut you off and you should start a new one.

[ForNestForHome]

The problem is that I am from Ukraine (
They will not be able to call the number (

There are no messages from support at all (

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.