I got a Convo regarding a custom order on the seller app, and I'm not sure how I did it, or how to un do it, I blocked it! It had a fast popup, (really should have a "are you sure"?" On there...) so I didn't hit it in time and now I'm tno sure how to unblock him! Help! I'm looking on the site for a fix, help!
Is it in your spam or trash folder?
Etsy recently changed the Coenvvo button from Send to Spam to Report Spam to Etsy. Not sure if it still goes in your spam folder.
@schmaltzycraftsyjen: Not sure if this still works, but try this: using a browser go to your Messages and click on the Message you’re trying to reply to. Click on the buyer’s profile to the right of the Messages. Scroll to the bottom of their page and click <Unblock this person>. Return to Messages and you should now be able to message them. I remember reading that this did not work using some mobile browsers.