Abysmal Etsy Seller App

[shoplilibet]

I cannot believe they shut down the old Sellers app when there is so much that is cumbersome and simply not functional on the Etsy Seller app. 

Am I missing something? Does Etsy actually test the app, like creating a listing? Is it painful for everyone? 

[Rachillu]

Agree, my experience with the app is that it takes ages to load up, encounters an error when I try to scroll down my activity feed, and is currently showing an incorrect number of pending orders on the orders icon. I miss the old app already!

[NanaLetha]

I detest it. I always check the tracking progress of packages I mailed. Old app - orders>click on tracking number. Now I have to decide first the status (which I don't always know) and click 3 screens to find out!

[PillowDetails]

Use the mobile browser site - search Etsy.com, and don't sign into any of the apps.

[Former_Member]

I don’t trust and cannot depend on Etsy to fox anything anymore. I use my Apple MacBook for any changes at all. I only look at this new app but I can see how difficult it has become. I am looking at it now and there was no Forum at all. Had to go through horrible help center. Hope they fix problems!

[dayspringcollectible]

I don't use the apps, preferring to work on a desk top.

However, there have been multiple threads about this by those who do use it.  I always read them just to see what is happening.  Occasionally, there is a positive comment about some individual feature, but when it comes to the app in its entirety, the overwhelming consensus is extremely negative  towards its usefulness.

Another of Etsy's typical steps backwards just to give their techs something to do.

[MyOrganisedHome]

I’ve given up on the new app.

Too glitchy and too much unnecessary data collection. No cha-ching sound despite updates and reinstallation, so nothing to override the negatives.

From now on app is deleted and I’ll use only the mobile browser.

Sorry Etsy, but your new app seems to be a work-in-progress. Let me know when it’s completed and the snag list fully addressed.

[StainedGlassYourWay]

It's so much easier just to use etsy.com on your mobile phone instead of the app. Full functionality. Only thing you don't get is a cha-ching, but my email sends me immediate notifications of sales already so that's good enough.

[AyOOliveOil]

How are you able to do shop updates on the desktop though?  I can't find a way on the desktop or app.

[NumaiDesigns]

I am so sorry but I agree 100%. Extremely time consuming. I was able to get my updates, new listings, etc in a snap with the ¨good old seller app. With this new incomplete app the navigating back and forth seems endless: from the app they send you to the browser and in the browser you still have to navigate back and forth from the old version to the new version so you end up having to open several windows simultaneously in order to get things done. I only wish they had not disabled the old app until the new one was completed. I cannot spend time constantly sending them feedback for bugs, suggestions, comments, etc. I just can't, I have no time specially now that it takes almost double the time to get things done.  What to do? Nothing... Stay patient and keep my fingers crossed. 

[angelinabella]

I filed a complaint against them with the NYS Attorney Generals Office.

[NumaiDesigns]

A quick update.

New features have been added like the Announcement can now be updated in the new app, yaiii!

I have listed a couple of new items with the new app and overall it has been a smooth ride. Pics are uploading and I actually love how well uploading videos to listings works.

However, I’m always making sure I review my new listings on the browser because some features are still missing. 
Another thing I have reported today in the feedback: if you need to share to Pinterest be aware that the “copy link” function which is available is not working and the link is not carried over to your pin in the Pinterest app. So I will keep sharing/pinning to Pinterest but only from my regular browser, not from the app. I’ll test this again soon…

 I hope this helps:) 

Thank you all for sharing your concerns here, I am learning a lot! 

[angelinabella]

very painful indeed. Since I do almost all of my ETSY work on the app, I have a 47% drop in sales for May because of the new app. In particular, uploading photos (if I can upload them at all) takes forever , and I cannot add photos to an existing listing on the app. Also, the app likes to delete info as I am creating a new listing. Also, although there is a feature that says I can copy an existing listing, It does not work. The app is tedious and it takes up so much of my time just doing the things that used to be so easy on the old app. I doubt that whoever is responsible for this useless app has a clue about what running a small business is like.

[TickleYourWitch]

I was expecting something horrible based on all the posts so delayed using it until I couldn't anymore. I don't find it that bad once you get used to it. Not perfect but not the horror show some of you are making it out to be. I highly doubt whether the new app has anything to do with falling sales. 

[angelinabella]

Sounds like you are an expert. Please tell me what you are doing right so I can do it too.

[Teresasvintageempori]

I am missing the old app too. New one too long to load up. Too jumpy tracking does not match up properly plus stats features of the old app l really miss. New app stats no good. Everything is too long winded on it unfortunately. 

[TBQSC]

"We said goodbye to the Sell on Etsy app" (dashboard view)

IMHO ... this was Etsy's (most recent) biggest mistake!!

[TBQSC]

Same with their new listing page ... I'm sure I could get used to it eventually, but I much prefer the simplicity of the old listing page!

[Teresasvintageempori]

It's not good now 15.28 can't load list check tracking l will be deleting it. Only last week had to get my device checked which cost money as was advised problem with my device. Here l am again. Been advised to delete it unfortunately. Where see. 

[AyOOliveOil]

It's awful.  I'm not sure if they have kindergarteners in their tech department or their standard is to find the worst possible candidates, but they clearly don't know what they're doing.  Please, everyone, go on to the new Etsy app, click "Feedback" and demand they bring back the old app.

[TheColourfulCamel]

Agree. I have to use the webpage for most things 

[Teresasvintageempori]

I think this new app is definitely a big mistake. Still app tracking works some days then others still does not work so again onto live chat nearly every evening to update . Visits seriously down right across the board for most sellers . Find this app pretty useless to do the tasks l used to be able to do on the go. Now listings down as for ever waiting for it to load up. Watching the spinning circle for each task l try to carry out. I leave feedback and it is not. Browser problem.  

[NumaiDesigns]

Has anyone stopped by the App Store to check the new Blue App Ratings and Reviews? Very interesting! Make sure you click on the drop menu to the right of the ratings/ reviews field. 

[Treasuretiqe]

None of my new listing shop up on the new app, i do an explore video and when it asks to add products to the listing in my shop only very old listings show up, terrible!!

[TractorTrailer]

Agreed, WHY WONT THE BUTTONS PUSH?!?!  It’s absolutely maddening to create a whole listing and then it won’t publish because the “publish” key is just not working.