About You section photos displaying incorrectly

[KarenaHigtonArt]

Trying to upload photos to my About You section. The video uploaded displays fine, but having issues with photos. I've resized, so it is 760 x 468 pixels like it tells you to... On my laptop, it displays perfectly. On mobile web it displays an ear... On Etsy app, it shows a closer up image of the hare's face, but not part of the drawing board and pencils I wanted showing. Anyone know why, and is there a fix?

[CappuccinoLace · Accepted solution]

You can't fix it.

It's been like that for while. It's an etsy layout issue on mobile web and app.

[KarenaHigtonArt]

OK, thank you! 

[CastawayCottageFinds]

Don't have a solution for you but just wanted to say I love your shop, you're very talented, and your pet portraits are absolutely beautiful. Good job and good luck.

[KarenaHigtonArt]

Thank you, that is so kind of you! 

[SmudgePlant]

Here's a post about it from almost a year ago:

https://community.etsy.com/t5/Technical-Issues/About-Section-slide-show/m-p/138387865#M699819

I contacted Etsy about the site wide problem. They told me they would "escalate" it. I then followed up and the said they prioritize problems based on how it affects the marketplace. I guess it doesn't matter to Etsy that we all look like we don't know how to crop photos.

My workaround has been to overlay a photo into the corner where the crop occurs. Either that, or make sure something will be centered in that corner after Etsy makes the crop.

I think they are not concerned about supporting the mobile browser version any more. I think they want to push people on to the App.

[KarenaHigtonArt]

That sounds like Etsy. It looks really quite awful and unprofessional, so I'll probably just remove it and work on trying to make a decent video (not easy with my cheap tech, and the poor lighting in my flat!).

I downloaded the App just to check what it looked like (I don't usually use their apps, as I don't think they're very good) and the pixel width/length ratio is clearly different to the one they state. These shouldn't be difficult fixes for Etsy, so to leave it this long is really bad form.

[FromHatstoSpats]

Don't know if this is the same issue, but I'm trying to load new photos in the About section of my new work room. They all load sideways, no matter how I crop/adjust/rotate in my photo editor. If I need to make a video, I will not be pleased. Guess it goes under the heading of Etsy does less... again.