Abondon Cart Target Offer is expired since 2020 and people still uses the code

[LeverrasArt]

I have a coupon for a Target offer that I set up in 2020 with a duration of one month to test it. Since then, I was never able to change the code or deactivate the offer, and it got to send to people via email, and they complained why it was not working.

Since 1.5 month now people are using that coupon to get 15% off from the orders. It got used 11 times.

I repeatedly contacted the Etsy support, and they always say they will escalate it to the specialized team which can fix it. I asked for over a year that this coupon get deleted because of the constant question from people why they can't use it, but now because they use it, I even want it more to delete this coupon. 

There is no button to stop sending this offer. 

What can I do and why is Etsy not helping?

[NanaLetha]

Etsy changed things on those - go to the coupon code and click "stop sending"

[LeverrasArt]

Clearly you didnt read my whole post there is no such button available on this coupon since it is already expired back in 2020

Please check the Screenshot i took to show that there is no button

Abandoned Cart Coupon 

[NoFrogsAllowed]

Did you send Etsy the screen shot?

[LeverrasArt]

Yes every time and they only said they escalete it to the spezial team

[CappuccinoLace]

if you change the time frame on the coupons page, does it show the promo code you've blanked out (I get why), as a separate line?

Back in 2020 you could chose an already existing coupon instead of setting up a new one.

I wonder if the coupon is still active, even though the sending of the targeted offer is ended.

[LeverrasArt]

I have three open orders where people used the coupon code. 

i even tried to create a new coupon with the same name with a limit of 250€ and above to use it and i was able to create that coupon with the same name but it didnt stopped people from using it on lower value carts

[CappuccinoLace]

Very strange then!

[NanaLetha]

I added an item to my cart and I can see you have at least 1 active coupon code in your shop.

[LeverrasArt]

i deactivated now all coupons and offers it takes a time until they are all deactivated

[TBQSC]

You can cancel any order that come in with a targeted offer that you have stopped, deactivated, deleted, etc.

[LeverrasArt]

But i am sure these customers would not order again with me

[LeverrasArt]

What can I do that Etsy finally helps me with deleting this targeted offer?

[ShoreCrafty]

Same issue with my shop! I came on here to see if others are having this problem. I contacted them and said it is way past the time it should be used and I deactivated or "paused" it, this is the only option on my shop. It is not expiring! So frustrating! 

[PillowDetails]

There have been other posts about sales and coupons not being deactivated, or becoming re-activated.  I'm guessing Etsy is in no big hurry to fix this, and it may very well be a feature, rather than a glitch.

[PillowDetails]

I suggest everyone check their Marketing section - Sales & Discounts

https://community.etsy.com/t5/Technical-Issues/Can-t-deactivate-stop-sending-or-edit-abandoned-cart-...