Hi everyone, I’m a Star Seller and have been using Etsy’s “Abandoned Cart Offer” tool for quite a while now, but lately, it’s just not working.
In August, Etsy reported 53 abandoned carts in my shop. Not one abandoned cart email was sent. This month (September), I’ve had 21 abandoned carts, and only one email was sent so far.
The coupon is active. The settings are correct. And yet, nothing. I understand emails only go out to buyers who are opted into Etsy marketing, but it’s hard to believe none of these buyers are eligible, especially across two full months.
Is anyone else seeing this? I’ve read older forum threads about glitches and inconsistent behavior, but this seems worse, like the automation is broken or throttled. It would be helpful if Etsy could clarify what’s going on, or confirm they’re looking into it.
Thanks in advance, would love to hear if others are noticing the same thing.
