@SoSylvie & @CraftyMamaStudios
you can get directly to support options without going through the links. since it became difficult to actually find the right links, i started collecting them when sellers mentioned they worked. i’ve read they often do not work outside the usa or are available during non-standard business hours (m-f 8-5).
here is the link to the “how to contact support” from the seller’s handbook.
here is a link to initiate chat or email.
here is the link to request a callback.
or try this link or this link to email them.
if you do email them you *should* get an automated reply and once you do, you must reply to that email above the line of asterisks that their automated best guess solutions did not work. all you have to say is something like “i still need help” send the reply, and it should stay active. it’s critical that you reply to the automated response you receive and don’t send additional emails thinking it will speed things up (this actually slows things down.)
