A scam?

[ItswhatIdoDesigns]

I got this email yesterday "

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I double-checked my card information, and I have it automatically charged monthly. It has been that way for years. I clicked on the link and verified my card information and the only thing I saw missing was the expiration date. I saved the addition and replied to the email address in the email billing@etsy.com

I got a reply back after hitting send that said "

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Now I am wondering if it was a hacker and they got my information. 

[NanaLetha]

Does not sound like an Etsy email because you have until Sep 15th not Sep 21st to pay your bill.

[CappuccinoLace]

You have until the 15th to pay your bill, and until the 21st to pay before your account is suspended.

[JDTotesnDolls]

Not if a seller is using automatic paying of bills.  Starting the day 2 the countdown begins.  Only those on manual have until the 15th.  Automatic is different. 

[CappuccinoLace]

billing@etsy.com is an etsy email. 

the only thing I saw missing was the expiration date.

Which prevented it from being autobilled on the 1st.

[bohemians]

@NanaLetha  Good catch.

[JudyStalus]

Next time go to finances through the site link, never follow an email. 

[ThePurplePuppy]

I got the same thing in my other sop a couple of months back. It is NOT a scam. I too had been on autopay for years and my card was fine. I came here to the forum  to see there were any posts and several others had threads about the same thing. Apparently it was an Etsy glitch so I went to my finance page, changed to manual and paid my bill. Simple as that!  After I did all that  I put my account back on autopay and changed to a different credit card just for "insurance"--no problems since.

And yes, that is a legit Etsy  email address. If I were you I would pay my bill (thru the website) before your shop is suspended. Having no expiry date on your CC (what triggered that is anyone's guess)  probably caused the problem.

[JDTotesnDolls]

How to Enroll in Autobilling for Your Shop – Etsy Help

You need to manually pay your bill.  There is a link in the article.

If your credit card is missing could be the date was no longer valid?  

[CuriousityShop]

Never never never click on a link in an email. Even if it is a legit email. Go to the site to investigate.

[JuanTeeJr]

I have the same email 2x now, I am a new seller just joined 2 months ago, listed few items, every time i put a listing I billing email comes in. I searched around and found this forum. I paid both emails, if the email is legit, what do i have to do to clarify things with etsy with the payments i made?