PaperInBooks
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Unable to Publish a new listing due to return policy error

Trying to publish a new listing for a digital product, the return policy is defaulted to 'no returns or exchanges".  When I hit the "publish" button, it tells me "Please fix the following error in order to save your changes: Returns and exchanges - pls apply a return policy"   

I had redone the listing a few times and same thing over and over.

 

Help!

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Re: Unable to Publish a new listing due to return policy error

You might be in the new listing page trial. If so you should see a link to revert to the old format at the top of the page. But please be careful to save your work first, as I've heard  you may lose your changes when you revert. When you revert you should see a popup for leaving feedback.

Here is the article that describes the changes, including this paragraph:
Over the next few weeks we'll be rolling out the following features:

  • Domestic and global pricing for your listings
  • The ability to create and edit digital listings
  • Restock requests for Etsy Plus* subscribers
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AiGardenista
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Re: Unable to Publish a new listing due to return policy error

This was super helpful, thank you!!!

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