80 percent because iam missing 3 trackings ? that are included what gives ?

Jump to solution
 
Labels (2)
Translate to English There was a problem fetching the translation.
0 Likes
1 Solution

Accepted Solutions

Re: 80 percent because iam missing 3 trackings ? that are included what gives ?

Jump to solution

@BeecraftycreationsUS: If the shipper is supported by Etsy make sure that the shipped date, tracking number and shipping company show correctly on the actual order. Etsy relies on a third party vendor for tracking (and tracking number validation) and uses the data on the order. Unsupported shipper or invalid tracking number equals shipped without tracking.

 

As suggested by VintageRescueSquad check the applicable CSV file on your Star Seller page to see which orders Etsy thinks there is an issue with. In particular make sure that *Had processing time?* = yes, *Ship by* has a date, *Tracking/label date* has a date, and *Shipped on time?* = yes.

View solution in original post

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
2 Replies

Re: 80 percent because iam missing 3 trackings ? that are included what gives ?

Jump to solution

Download the CSV that shows tracking. The math should be there. Remember that it's just for 3 months (May/June/July)

Translate to English There was a problem fetching the translation.
1 Like
Reply
Loading...

Re: 80 percent because iam missing 3 trackings ? that are included what gives ?

Jump to solution

@BeecraftycreationsUS: If the shipper is supported by Etsy make sure that the shipped date, tracking number and shipping company show correctly on the actual order. Etsy relies on a third party vendor for tracking (and tracking number validation) and uses the data on the order. Unsupported shipper or invalid tracking number equals shipped without tracking.

 

As suggested by VintageRescueSquad check the applicable CSV file on your Star Seller page to see which orders Etsy thinks there is an issue with. In particular make sure that *Had processing time?* = yes, *Ship by* has a date, *Tracking/label date* has a date, and *Shipped on time?* = yes.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.