Workaround? I was able to reconnect to Etsy from the Pirate ship app in the settings section, under integrations. I was unable to open the integrations page through Etsy at the same time as I was reconnecting through pirate ship in a different window. Try that and see if it works! It did for me!
PirateShip support said Etsy outage. Go to Settings > Integrations > Delete. Then Connect New Source. I did that with all my shops and it worked immediately. Twitter-fu/AutoTweet was also down and needed to be reauthorized. I don't know about others, but it seems all 3rd party apps were disconnected.
Nice. Etsy is truly pissing away all of the money from seller fees on frivolous ranking and “protection” programs when they should be worried about keeping the real stuff working. Why isn’t a bigger deal being made about this?
On Shipstation, reconnecting the store did work for me. Settings > Selling Channels > Store Setup > Modify > Find my shops Remember your username is NOT your email. Instead it may be a cryptic string that you can see in the URL when you go to your profile. Example https://www.etsy.com/people/wlpzxjbj , that piece at the end wlpzxjbj is the username you must put in Shipstation
If you read this and other threads, that only works for some. I still get an error. @bradgoodell, glad it worked in 20 seconds for you though. Not everyone is so lucky.
Just updating on PS didn't work for me. I had to totally delete my shops then readd them one by one (connect new source) making sure the email up top was correct. That worked.
This snafu really created a mess this week on Etsy... Can I give them a one-star review for their lack of customer service and production issues? LOL I could deal with their errors if they would just hold themselves to the same standard as they do us sellers.
Shipstation is still also unable to connect for me. I just tried deleting and re-adding our Etsy store and Shipstation gives me the error "An error occurred attempting to update orders".
Etsy should dock themselves a few stars, they don't contact their customers when they have a problem. If I did the same thing they sure would frown on it, it seems funny that the rules aren't the same for them as they are for me. My Shipstation will still not connect having to do orders manually for two days. They provide very poor customer service but expect everyone else to provide 5-star service.
Ah..this explains why I printed labels from Pirateship, on time, and went to Etsy and it said I had no tracking when I was looking right at the tracking number on the etsy invoice and had to got back and put the tracking numbers in manually over the tracking that was already there.
