Hallo,
4 Items are sold but no Order. What can I do?
You will have to wait, this was happening the other week. Listings went into sold out, revenue showed in dashboard but no confirmation email or order form. 20 min later it disappeared and the items automatically relisted, same happened 30 minutes later
Do you mean you were notified about four orders but they are not showing up in your shop managers order section? If this is the case, it is likely Etsy's seller protection has kicked in. If the orders were found to be fraudulent or if there was a problem with the payment processing Etsy will remove them in order to protect the seller. There is also a possibility they will show up shortly.