2 month "Pending verification" for Bank details

[CopoDesign]

hello i am in a critical situation
I have been selling on Etsy for 4 years. It works well, everything is fine. But since October 2024 Etsy has been unable to transfer money to my account. It says that the transfer is refused by the bank. Very strange because it's been working for 3 years... So I'm changing banks to be able to receive the money. But after 4 IBAN checks (some information was missing), Etsy no longer checks, and hasn't since the beginning of January. There are more than €4000 on my Etsy account and my company is close to going bankrupt if I don't receive this money.
The chat doesn't work anymore, I don't get any answer. I've called them and they say the verification team will contact me, but it's not happening. Please WHAT CAN I DO?

[SugarTaffySoap]

@CopoDesign   Forum moderators have been sending these types of issues to a specialist team but you'll have to reach out to them or wait for them to hopefully see your post.  Chat support cannot fix your issue. 

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.