1 star review due to late delivery.

[CoffeeHausCreations]

i had an extremely rude customer messaging me about their order being late. i explained how to refund. they got their order 5 weeks late and now gave me a 1 star. can we remove that? 

[TickleYourWitch]

Nope. And your reply looks very unprofessional. He's cranky because he waited five weeks and then got the wrong colors. Ship happens. Let it go. 

I'm not sure I'd complain to Etsy given your potential trademark issues. Do you have the ok from Taco Bell and Pepsi to sell products with their logo?

[AutumnHollowStudio]

What happened to cause their order to be 5 weeks late? Also, your items are in violation of etsy's itellectual property policy and you can be shut down

[nineteen27]

 i explained how to refund.

what does that mean.

[NancyQstudio]

Etsy will not likely remove the review as it does not violate rules.  Reporting the review may bring attention to the shop.  This may be problematic if the logos are being used without consent of the owners.  The review is understandable given the circumstances.  Unfortunately the response sounds very personal and angry rather than professional. This will hold more weight than the review itself.