1 order missing tracking i

[FelisDesignsArt]

Hello

Even though I sent all my shipments on time and entered their tracking numbers, I am getting a warning that tracking information is missing on an order. I entered the cargo company part of one of my orders as UPS when it should have been USPS due to the similarity in names. And when I realized this situation, I corrected it. Could it be because of this? This situation negatively affects my star seller score. Can you please help me fix this issue?

Thank you

[anythinggoeshere · Accepted solution]

You did what you could to fix the issue.

[VibeEnvy · Accepted solution]

It may correct itself. I've been 100% all year but always shows orders temporarily missing tracking and goes away a day or so later if I did everything right.

However it may not because what you originally added wasn't valid tracking and technically didn't add valid tracking until it was too late but it may pick up the package was in transit by the right time and adjust itself.

[JDTotesnDolls]

Yes, selecting the wrong carrier means the tracking number does not match.  Did you update within 3 days time?  It maight correct. 

Since you are not in the US, the shipping may not correct itself to USPS. 

[FelisDesignsArt]

Thank you.

[JMOldeVintage]

@FelisDesignsArt  - You are in Turkey. I don't see how you could use USPS to ship a package unless the listing is a POD item & ships from the USA.

For items you are packing & shipping you would enter your Postal Service & the tracking number. Yes, it will eventually end up in USPS' hands, and USPS may continue using the tracking number you entered to show how the package is progressing in the USA. But to start the shipper would be your Post Office (or FedEx, UPS, DHL & the tracking number if you use one of those carriers)

[FelisDesignsArt]

Thank you