Newbie Questions

[Former_Member]

Good Morning everyone!!
I just recently got my first sale. :) They purchased an appliqued shirt and tutu... the problem is they didnt tell me the size they needed or the name/ number to be monogrammed. I tired sending her a message through Etsy as well as an email, and I havent heard anything back. What should I do?

Shop critiques welcome as well :)

[Former_Member]

I have in my listings if they don't tell me the info I need within 24 hours I will send them xyz version. For your items, I would say that they have 3 days or something before you cancel the order. How long have you waited?

For this situation I would wait 3 days, email her again and say you have 24-48 hours to respond before the order is canceled.

For next time, I would put it ordering procedure BIG in your listings. I put it directly following the main description in capital letters 'TO ORDER:' and then following that the specific info they need (like measurements etc). I put my ordering procedure as a step system, it makes it easy to follow and understand for people.

[Former_Member]

It has been 2 days. I will change my listings from now on! Thank you so much!

[AnimalGlassDesigns]

Hi, personally I would wait 5 days for this customer as some people don't check their emails that regularly. If you change your listings as below it shouldn't be a problem in the future.

When you set up your listing Etsy has a facility for entering options now. Select made to order at 'when did you make it ' and then variations. In the variations you can add your own set of options eg size and the customer has to choose one when ordering.

[Printsinspired]

Cristina,

I would recommend against placing that you will send xyz version in 24 hours in your listings. Here is why.
1. You would be committed to shipping a custom item that the customer probably does not want and will be unhappy already setting a negative tone.
2. When they either give you bad feedback for shipping the wrong item or contact you to tell you its not what they want you will have to replace it and reship.
3. Sending the wrong item...you are out postage both ways, an item that you can not just turn around and sell.
4. Even saying that it was written, the customer will say they did not see it or misunderstood that. Paypal and Etsy are going to stand behind the customer as they should.

If it is possible, Annabels idea for variations in the listings is a great idea. We use those in some situations. However, the customer does not always use them.

We have had customers do an MIA on us a few times. We are patient and send out emails to both Convo and regular email. 1. to CYA 2. to notify customer that

We are ready to start their order, but need ____ information to begin. Please contact us as soon as possible, so we can finish and ship your _______.

Its been awhile and we have not heard from you. Please contact us with the needed information. We are excited to get you your order but can't start without _________.


Copy and paste and send out at least once per week. The customer will eventually get in touch with you =)

Any questions, contact me

[Former_Member]

Thank you everyone!! You have been so very helpful! I have learned so much, and will make the changes :)