How to get reviews

[TreasuresUntold06]

Hi am a new seller and I finally had my 1st two sales 1 on Friday and the 2nd one today. Both of the customers ask if I can rush the item since they are hoping to wear them this weekend. I’ve comply and in the process I’ve lost some money. Am looking at it as an investment in hopes to have customers that are satisfied and will leave a good review which will help to receive future sales. My question does anyone send out emails asking for reviews and how long do you wait to do so?
Thanks any feedback is appreciated 

[Luckyventure]

Hi,

I do get replies from satisfied customers and they remain posted on my site. I do not solicit for reviews.

Henrietta

[BrophysTrophies]

I get messages that people liked the product but don’t always get reviews. It’s frustrating because shoppers only see review counts and not sales when they are browsing. I think I have almost 100 sales but less than 20 reviews. I almost thing repeat customers are better than a review sometimes. I send coupons to every customer after the close of a sale in hopes they’ll return.

[RuhamasJewelry]

hi

How do you promote the store to have more sales?
How do I create a situation for people to see my store more?
Is there anyone who can help me
Thanks

Ruhama Art

[BeautifulHomeGoodies]

I offer free shipping to the continental U.S., and any one else if they ask, can have shipping to Europe or other locations.  However, that shipping is on them.   Usually ship USPS first class mail, unless the package weighs over 1 lb, so that Priority Mail  is usually very close to the price offered for 1st class package.   If someone wants rush shipping, I would explain to them that that would be an extra cost.   Maybe they should have ordered sooner, but the seller shouldn't absorb the cost for a rush shipment to a buyer.  Build in the shipping cost to your selling price if you offer free shipping, unless as I said, they want something out of the ordinary like a rush shipment.  Then you should charge them what it would cost you to ship to them.

[TreasuresUntold06]

Thanks, those are my thoughts and what am planning to do from now on. Tonight am working on a message to have ready if this situation comes up again.  

[NaturalBornSass]

I offer free shipping on all of my listings, but also have a $10 rush shipping option if customers want their order before my posted 1-2 week processing & shipping times. The $10 covers my extra cost to ship sooner (usually $3-5 more) + my time to rush the order. 

With every order I send out, I created a 3X5 card through VistaPrint that says thank you & says they will receive a special discount code if they leave a review in my shop. I have noticed a change in the reviews coming in, & it also brings back a customer sooner if they were looking at other items. 

I hope this helped!

[TreasuresUntold06]

Thanks that’s my plan from now on. Tonight am working on having a message to address such situation if it comes up again. If you don’t mind me asking the option for faster process do you have it in the description and how do you bill them for the extra fee?

[NaturalBornSass]

I have a card made that is posted in the pictures of every listing that describes how long my processing & shipping take.

If you look in your Shipping Profiles, there is a place to add another shipping option.

[SpiritWolfBracelets]

That's a great idea. Leave a review THEN get a good discount code. I usually send something like 10-20% off your next order (just for being customer already, regenerate return sales) but I like your way even more. You could make the discount a bit steeper for the photo review. 

[PartonPrints]

Here is a cool tip I did during Christmas that really personalized my store and made me stick out. I think doing this got me more reviews than not.

Go download the app Bonjoro. It's a video messaging app that allows you to send email videos. When someone would buy something I would send a message via etsy saying thank you and to check their email for a message from me. They would get the video and it would be me thanking them and showing them a shot of my production area (my 3D printers). It was personalized specifically to them. I also keep people up to date on the process (its on the printers, its being packaged, etc.) After I see that it's delivered I wait a few days and just thank them again via etsy messenger and to let them know to follow my IG/FB as well as ask them to leave a review. I think we are at 25% of sales having reviews at the current moment.

This sounds like a lot of work, but here is the kicker: it is! If you want the reviews you have to work for them. Since you have a low customer volume right now it's so easy to make things personalized for them. Spend the time up front and you'll get so much in return. In December during our big rush I would be up until 1 or so filming those videos, sending out messages, packaging boxes, making sure printers were running. It's a lot, but we came out on top. 

Just hang in there though and remember the more personalized you make things the more likely people will remember you and keep coming back!

[TreasuresUntold06]

Thanks for the idea and the encouraging words. I like the app messaging idea and one I will keep in my back pocket am very occurred on camera. So that’s something I’ll have to work on. Making it personal is something I strive to do with each sale I realize am I the place where I can get a system in place.  Thanks 

[ThirdEyedViewArt]

Hey. I've had ppl buy, but can't give reviews bc they do not have an etsy profile.  I have a Facebbok art page they can put reviews on.  Perhaps by sending them a Thank You note, you can say "I'd love to get your review on my etsy profile and thank you very much".

[Bustedbonestees]

• One thing that I think has helped ke get reviews is starting a conversation at the point of sale.  After my notified me of a sale, I send each and every buyer a thank you. Nothing fancy, just thanks for your business you rock. It's simple, easy and more importantly, it reminds people that they're not just buying from a website, they're buying from a living, breathing human being.
• Since I've started doing that, I've my reviews have gone up. I don't get reviews on every sale. But i would say at least half of my sales leave reviews.