Hi Everyone,
I offer both the option of a hard copy pattern to send in the mail and also a PDF option. Mostly every pattern I sell is a PDF. Out of those sold I would say about 40% come back to me with questions about printing. I am more than happy to help out and I do direct them to my website for additional instructions including a screenshot. However, sometimes it's a real struggle to get the point across. I'm a tech geek so I know I take some of my knowledge for granted, but I would think the information I provide is fairly straightforward and simple.
I am wondering how others clarify this to customers, or do you struggle as I do?
Here's the link I provide if you would like to give me your feedback on if this is clear.
http://www.skinnybitchcurvychick.com/how-to/Thanks!
Suzy