Former_Member
If you have any questions about how to order, payment or shipping, please post your questions in this thread.
-Celia

Re: Questions about ordering, please ask here.

Ah, that explains it. Sorry to hear about the family emergency! Hope everything is working out okay :)
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FunandBaubles
Inspiration Seeker

Re: Questions about ordering, please ask here.

I was getting together an order to submit here. Does anyone want to go in together? Price level for Fire Mountain would depend on how many items we end up with. I can order/repackage for free, but you would need to pay actual shipping from Michigan. I hope this idea is ok with the team admin?
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Former_Member
Not applicable

Re: Questions about ordering, please ask here.

I am new to this, and to Jewelry making. I would like to order but I am not sure. I need to watch how much I spend. So how do I know how much I am up too
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Former_Member
Not applicable

Re: Questions about ordering, please ask here.

Welcome Renee,

FMG website lists detailed pricing info on their product pages (we pay only the lowest 200+ level), I will also set up listings that list prices for each item you order. You can review your item list before you check out.

Sincerely,
Celia
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Former_Member
Not applicable

Re: Questions about ordering, please ask here.

Excited about this. I am in Australia and have ordered from FMB on many occasions, but this way I can buy less at a great price and pay the shipping. Thanks...will be in touch.
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Former_Member
Not applicable

Re: Questions about ordering, please ask here.

I am curious about the discounted rates. I know they say if you order 200+ items you get the discounted rate, but does that mean 200 of any combination of items? Or must we all order 200 of a specific item? That's the part I am confused about. I wanted 1 bag of each of a certain style of beads, but I was wondering if that means I have to wait until someone else orders enough of the same item.
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Former_Member
Not applicable

Re: Questions about ordering, please ask here.

It's 200 of any combination of items. So you can still take the advantage of the low price even you just order one bag of a certain style of beads.
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Former_Member
Not applicable

Re: Questions about ordering, please ask here.

I am new to etsy, I certainly appreciate you if I start to put order through you for fmg. This is a lot of work when put all orders together. You have done a great job.
Amanda
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Former_Member
Not applicable

Re: Questions about ordering, please ask here.

This is awesome! Thank so much for offering this. There's been so many things I want, but of course, at that lowest rate & can't afford to buy that much. What a super idea and sounds like a great deal of work for you to separate it all out, then ship. Will try to work up something before your next deadline!
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dzygarl
Registered Buyer

Re: Questions about ordering, please ask here.

CAN YOU GIVE ME AN ESTIMATED TURN AROUND TIME ON WHEN TO EXPECT TO RECEIVE THE ORDER? THANKS!
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Former_Member
Not applicable

Re: Questions about ordering, please ask here.

Hi dzygarl,

FMG usually ships their order within 1-3 business days. If the order only contains small items like beads and findings, they usually ship by priority mail, which will arrive in about 2 business days. If the order contains larger items like jewelry boxes or display, they usually use Fedex Ground or Smartpost, which will takes 5 to 10 business days. When I receive the order, I need one to two days to sort and pack. I use USPS to ship all packages with delivery time from 2 - 7 business days. For orders ship to Canada, I use Canada Post, which will takes 5 to 10 business days.

Celia
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dzygarl
Registered Buyer

Re: Questions about ordering, please ask here.

AM I STILL ABLE TO PUT IN MY ORDER FOR TODAY?
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Former_Member
Not applicable

Re: Questions about ordering, please ask here.

Hi Celia,
I just joined and I would like to place an order. Could you tell me what "convo" means?

Vanessa
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Former_Member
Not applicable

Re: Questions about ordering, please ask here.

Hi Vanessa -

Convo is short for Conversation and it's a way to get in contact with a shop owner. Go to Celia's shop (click on the blue LifeConcerto or type her shop name in the search bar at the very top of this page) and then look on the left side of her page below Shop Owner. Click the link that says "Have a question? Contact the shop owner."

Christina
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Former_Member
Not applicable

Re: Questions about ordering, please ask here.

Hi Celia,
I just received my jingle bells, thank you so much for providing this service. I would like to repeat that exact order the next time you submit to fire mountain gems. Do I need to send the information again?

Happy holidays,
Vanessa
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Re: Questions about ordering, please ask here.

Thank you so much, Celia. Am stocked up for now, but will eventually order.
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Re: Questions about ordering, please ask here.

Celia, did you get my order I submitted around 6pm today, Monday? I'm desperately wanting to hear from you...
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Former_Member
Not applicable

Re: Questions about ordering, please ask here.

All listings are up, please review and pay. Thanks.
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Re: Questions about ordering, please ask here.

I would like to place an order with you for the first time. Can I just add my items to my favorites list on FMG and you can get my order there?
When will you be submitting my next order as I do need some things soon?
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Re: Questions about ordering, please ask here.

When will the next order be submitted? (I have a wish list with the Name "FMG12-20-13" that I indicated I wanted to be included in the next order since it didn't go in at that time.)
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Former_Member
Not applicable

Re: Questions about ordering, please ask here.

Hi Amy Jo,
I just sent you a convo. Next order will be in on 1/11.
Celia
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Re: Questions about ordering, please ask here.

Hi Celia,
I was just wondering when I can expect my order to arrive. You said you sent it on the 31st of Dec. I am just getting anxious!! Thanks :)
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Former_Member
Not applicable

Re: Questions about ordering, please ask here.

Hi PoconoPrincessJewels,
As explained in our post, FMG ships their package by Fedex Ground or Smartpost, which usually takes 5 to 10 business days. The last order was submitted on 1/31, and was shipped by FMG on 1/2. According to the Fedex website, it is likely to be delivered on next Monday or Tuesday. Please allow me a day to sort and pack your items before shipping them to you.
Thanks,
Celia
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Re: Questions about ordering, please ask here.

Hi Celia,

Please remind me when the cut-off time is, to be included in the Jan 31, 2014 order.
Thanks,
Amy Jo
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Former_Member
Not applicable

Re: Questions about ordering, please ask here.

I will submit the order tomorrow's night, please send you your list today.
Thanks,
Mike
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