Being compliant with the CPSIA is more than just labeling and testing there is quite a bit of record keeping and additional research that may have to be done regarding specific product that have additional CPSC regulations like small parts testing, sizing & construction values for crib linens, or flammability testing for sleepwear or toys. If dealing with fiber based products in most cases you also have to deal with laws and regulations put forth by the FTC a completely seperate federal agency. You may want to see if you can get help from your local SCORE mentor or the regional SBA office in obtaining professional legal advice about making and selling specific products due to the complexities of the CPSC, CPSIA, and the FTC.
The "Consumer Product Safetey Act" "Certificates" that the boutique manager showed you are most likely GCC's issued by the product's maker or the distribitor that the retailer has their proof of compliancy. These certificates are issued by the last person or company that had production value in making the child's product based on testing results or exemptions that basically show at a glance that all the laws and regulations under the prevue of the CPSC have been followed. The GCC is like following a chain of evidence the government needs to be able to look over this document and be able to back track from what's listed on it to the supporting documents like test reports, other GCCs from components, or proof of exemptions.
As for contacting the CPSC by phone about the CPSIA, pretty much forget it. Your best bet is to have either a a legal professional or representative from a trade organization (like Fashion-Incubator or Handmade Toy Alliance) send your question via snail mail to the CPSC. Then keep an eye open for it to pop up on the CPSIA website, because they don't always send personal responses back to the sender.
For more information start with these sites that you can form your questions for the SCORE, SBA, or legal professional to keep the conversation concise.
The main CPSC website
http://www.cpsc.gov/The CPSIA main website
http://www.cpsc.gov/about/cpsia/cpsia.htmlThe CPSC's age determination guideline
http://www.cpsc.gov/BUSINFO/adg.pdfTracking labels required on every product for children under 13
http://www.cpsc.gov/about/cpsia/sect103policy.pdfFor the current full list of raw materials offically exempt from CPSIA lead testing read
http://www.cpsc.gov/businfo/frnotices/fr09/leaddeterminationsfinalrule-draft.pdfAn update on the stay of 3rd party & component testing
http://www.cpsc.gov/cpscpub/prerel/prhtml10/10083.htmlFor a list of accredited labs and what tests they are permitted to do under the CPSIA
http://www.cpsc.gov/cgi-bin/labsearch/Standard Operating Procedure for Determining Total Lead (Pb) in Children’s Metal Products (Including Children’s Metal Jewelry) found at
http://www.cpsc.gov/about/cpsia/CPSC-CH-E1001-08.pdfStandard Operating Procedure for Determining Total Lead (Pb) in Children’s Non-Metal Products read more here
http://www.cpsc.gov/about/cpsia/CPSC-CH-E1002-08.pdf Overview of what needs to be on a GCC
From
http://www.cpsc.gov/about/cpsia/faq/elecertfaq.pdf CPSIA guidance for small businesses/crafters includes a quick look guide Table : B exempt raw material list
http://www.cpsc.gov/about/cpsia/smbus/cpsiasbguide.pdfA general overview from the CPSIA for Small Bussinesses
http://www.cpsc.gov/about/cpsia/smbus/cpsiasbguide.htmlA gateway page for summeries of the law by subsection
http://www.cpsc.gov/about/cpsia/legislation.html#summariesA timeline from the CPSIA
http://www.cpsc.gov/about/cpsia/rulemaking.pdfAlso the lead testing and phthalate tesing is retro-active as considered by certain states Attorney Generals' offices
http://www.cpsc.gov/library/foia/advisory/317.pdf Small Parts Regulations Summary
http://www.cpsc.gov/BUSINFO/regsumsmallparts.pdf Small Parts labeling
http://www.cpsc.gov/BUSINFO/label.pdf and how they should appear in your listings / ads
http://www.cpsc.gov/LIBRARY/FOIA/FOIA08/brief/toygameads.pdf page 19 of the PDF has the abbreviations & page 20 of the PDF has the warning examples are in black-n-white which is I believe OK for a listing but they need to be in certain colors on the actual label for the physical product or packaging.
FTC main
http://www.ftc.govClothing, accessories and home furnishings care and content labeling
http://www.ftc.gov/bcp/edu/pubs/business/textile/bus21.shtm#coveredhttp://www.ftc.gov/bcp/edu/pubs/business/textile/bus50.shtm#Complying You may want to also search at both the CPSC and FTC main pages by specific product type to see if other articles and regulations come up that apply only to that type of product.