International Shipping

Heads up fellow Etsy sellers: Silicon Valley start-up Yakit, offers a new low cost shipping alternative to select countries in Europe, Asia and Australia. Their quoted rates include exact customs & duty charges, and fully trackable shipments arrive in just 6-9 days. For example, I compared the cost for a 9 x 6 x 2” package weighing 1 lb shipped to Australia: Yakit $15.77 (duty included, trackable, 6-9 days) USPS Priority Mail $23.50 (duty paid by consumer upon receipt; trackable, 6-9 days) UPS $192.73 (duty billed separately; trackable, 7 days) Fedex $124.15 (duty billed separately; trackable, 7 days) DHL $98.09 (duty billed separately; trackable, 6 days) I recently joined their tracer program and have shipped with them before. They are the real thing. The savings add up – specially, if you are shipping heavy items. Please note: I have no vested interest or monetary benefit to be gained from any endorsement. For more info, contact them directly at http://www.yakit.com .... ... View more

My buyer received their item May 16th. US to Australia via Pirateship Global shipping. It is still showing as Pre-Transit. How do I fix that, please? I can't seem  to find the correct edit area / button. Order # is 2452628825 and listing link is posted below. Once the package hit Australia, the tracking # changed to 00193580940509620845. https://www.etsy.com/listing/988421857/sale-25-off-vintage-1990s-bold-gold-tone?transaction_id=2984293061 Many Thanks. Leisa K - Blue Chanteuse Vintage ... View more

I am not new to selling on etsy but I am new to international shipping and a little nervous about offering it in my shop. I have read all of etsy's information on shipping international, but I am still unsure. I have no idea how to or what a customs form looks like or what country's I should ship to etc. I saw there is a lot of issues with etsy shipping international with the global shipping update they did. Can anyone offer any advice on this topic?  ... View more

https://www.etsy.com/listing/1036944152/acrylic-rangoli-15-inch-diwali-floor?ref=shop_home_active_2&frs=1   https://www.etsy.com/listing/1036933462/necklace-beaded-necklace-colorful?ref=shop_home_active_3&frs=1   ... View more

Hello. I am not sure what to do here. I had an international order from Japan. The buyer gave me an address that was not valid. We straightened that all out and her package shipped. She uses a translator and I will say does not get messages clearly. I say this because I have many responses that say "I do not understand English".  It was stuck (for lack of better description) in Miami customs for over a month. The package began to move again. I continued to update the buyer as to all updates. Then the buyer opened a case on me. I provided all of the information including the tracking number and subsequent movement, was in transit and I responded immediately to Etsy support. The very same day the buyer escalated the case, never posting a single response to my numerous entries and proof the package was en route, and Etsy refunded the order in full.  Is there anything I can do here? I am now out of my merchandise and the money of the sale and they deducted their shipping charges. The buyer has not confirmed she wants to keep the order or return it. The more time that goes by the more I fear I will be the one out hundreds of dollars. Any advice I would appreciate. Saundra Hamilton One Spirit Artworx on Etsy ... View more