i have a problem with an order I sent to Ireland. It's a bit of a complicated story.
The buyer purchase the item and the address Etsy and PayPal provide me was in England. The buyer convo me asking if instead I can send it to an address in Dublin, Ireland. I sent the order within the 2 days, with tracking number, as I always do.
Usually takes 3 to 5 working days from the netherlands to UK. After a delay, the buyer contact me asking what was going on, I check the status with the tracking number and it was a problem with the address in ireland. I convo the buyer and explained the situation. He was already asking for a refound. I call client service from PostNL and they say that the package was being on the way back to me because a problem with the address of destination, I contacted again the buyer and told him that as soon as I get the package back I will refound his money. Yesterday morning I got another message from the buyer saying that was over a month ago since his purchase and he want it the money back. I called PostNL client service again, and now they said that the package was delivered on Ireland, on the tracking number it says: delivered 11th March 12.40hs, but on the status it also says the package was being returned.
I contacted the buyer saying that the tracking service and postNL at the phone confirmed me that the package was delivered.
Now he's furious and he's saying he didn't get the package at all.
He also said he's going to reported to Etsy.
Any sugestions on what to do?
Thank you all!