PixiesForest
Inspiration Seeker

"Buy it now" button

Hello everyone!
I have a question about that "Buy it now" button.
Few days ago a potential customer messaged me with complain that she can not buy an item from my shop because there is no the "buy it now" button. Only "Add to cart" is possible. I didn't ask why does she can not use "Add to cart", that's not my business, but the question remains: why there is no the "Buy it now" button?
I looked at my shop from another account and everything seemed alright. I also looked at many other shops and everywhere was the "buy it now" button, except one shop from Turkey, but I was unable to find any significant difference, any serious reason for this.
We with that potential customer agreed to mark that item as "Reserved" and to look forward for any changes. But there are no changes today - the shop from Turkey (https://www.etsy.com/shop/serpilguneysu) does not have the button, all others, including mine - have.

Maybe some of you have some experience with such a problem? I would really appreciate your thoughts, opinions and suggestions!

Thank you!
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LeedsRadio
Inspiration Seeker

Re: "Buy it now" button

But I just went to your shop and there is a "Buy It Now" button. Seems to do the same thing as add to cart.
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maydaylabels
Conversation Maker

Re: "Buy it now" button

I would tell her this is a technical issue, so she should contact Etsy's support line as we don't have access to the back end of Etsy and can't fix things like bugs or missing buttons, etc.
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Re: "Buy it now" button

I just checked my shop and realized that I don't have "Buy it Now" button in my shop either... :( Never noticed this.... What's happening?
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