please advise

[Former_Member]

Hi there, I have got an order of an item that comes in three sizes. The customer didn't indicate what size she had in mind. I contacted her twice but she didn't respond. In the last message I said that if I don't hear back about the size I'd have to assume she wanted the size shown on the photo. It has been three days since the order came. If I don't mail it today I'll have to wait till Monday.
Please, advise what would you do. Thanks!

[HildaLea]

Have you been contacting her via etsy convo of via an email address she provided upon purchasing the items? I used to try and etsy convo them and rarely got replies. Now I always email via their address first and have much better luck.

[Former_Member]

I contacted her through etsy convo. I thought she'd get it to her e-mail anyway. I'll try emailing her directly. Thank you!

[StuckOnSilver]

Definitely contact your buyer through a non-etsy email! Good luck!

[StuckOnSilver]

Hi, Olga, I looked at your crown listing and see that you advise in the description that the buyer tell you what size they want.

Add available sizes as a drop-down menu so the buyer is forced to choose a size when checking out.

If you need help with this, I am happy to help!