etsy pending cancellation

[Former_Member]

I made a sale, but two days later the buyer wanted to cancel the order. I did and refunded all the money via Paypal.

Now, when I go to my sold orders I see "there is a pending cancellation on this order" I was wondering how long it takes for this listing to be active again? How long will this pending take? It's been nearly 30 hours.

Thank you!

[Former_Member]

It takes at least 48 hours to cancel completely and go away.

[Former_Member]

Thank you, Jessica! It's still pending.

[WebAndRock]

I may be wrong, but I think you have to manually relist it, and then Etsy refunds the old listing fee... I don't think it automatically relists.

[Former_Member]

Oh, really? I didn't know that.

[Former_Member]

Elizabeth is right. You have to re-list before you cancel.
I guess now you'll have to go on your sold out items (under listing manager) and re-list it.

[Former_Member]

Thank you. I didn't know that, good thing I asked! :-)