What do you do if store closes you made purchases from

[SnobishDesign]

I purchased a bunch of supplies from an etsy shop I have ordered from many times with satisfaction. This time I noticed that it was taking a lot longer than normal for them to arrive. When I went to the shop to email owner I got that "oops" error message. Anyone had this experience? Any advice is greatly appreciated.

Thanks in Advance
Irina

[CopperLeafStudios]

I would email them first ~ you should have their email address from the transaction, or it will be on the Paypal receipt. If you don't get an answer, or your supplies don't arrive in a reasonable amount of time, you can file a claim with Paypal. You only have a 45 day window though, so be sure to do it within that timeframe.

[Former_Member]

Agreed with Chris, use the email from your invoice. The shop may have violated Etsy's TOUs and gotten closed, but may sell on other venues so you can continue to purchase from them. Good luck!

[SnobishDesign]

Perfect, thank you :-)