Former_Member
Not applicable

Two Times Today

Two customers contacted me saying they never received their packages. So frustrated with the post office =(. Has anyone opened disputes with the post office before? I had tracking on the packages but no insurance. One package still says "in transit" after a month and the other one says "delivered" but the customer says she didn't receive it. Does anyone most likely what the post office will say? I will be sending the items again, but at least in the case of the one that says "in transit" I wonder if it just got lost somewhere.
Translate to English There was a problem fetching the translation.
0 Likes
8 Replies

Re: Two Times Today

I was all set to begin disputes with my post office until I found out how incredibly elaborate their compensation claims were. They based their compensation to you on only the material costs, so if it took me 3 hours to make a piece of jewellery, and all of the materials are from upcycled vintage watches and cogs, I had to send them proof of all costs of all materials, down to each cog, or they would refuse to pay, meaning I had to print out receipts and do the maths to find a price for each individual item that made up a piece. Suffice to say, this was hours of leg work for each individual piece that went missing, and any expenses, postage costs, profits and labour went down the drain anyway.
I decided it was not worth my while to claim for each piece that went missing because the post office were so unwilling to replace the lost goods.
I don't know if this works for all postage carriers, as this one was in the UK- you might have some more luck. I would contact them and keep on contacting them until your disputes are resolves, as I find companies like are happy to palm you off until the end of time.
Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Two Times Today

That's awful. It seems that with small packages it happens more often. It hasn't happened to me YET, but I dread the day, because I know it will come. I hope it gets resolved for you soon.
Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Two Times Today

Yep I have 3 from this past month that are sitting in limbo somewhere. 1 has zero info, another says it was released to the sorting facility and nothing after that, and another goes as far as "out for delivery" a week ago and customer still hasnt received it. When you call the post office they say they will forward to their consumer affairs dept for them to "investigate". I was asked for a phone # and promised a call back but you know how that goes. I just sent the items again. But i'm sure in about a month they will show up somewhere.

I hate USPS. But it is the only affordable option for the size of items I sell.
Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
StuckOnSilver
Inspiration Seeker

Re: Two Times Today

Eva, this is scary. How did you send the items? (Priority, 1st Class...)
Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Two Times Today

I find it's always worth it to answer your customers saying that you are going to track the packages and get back to them, even if you didn't ask for delivery proofs. I've had packages magically turn up as soon as the buyer started wondering if I had a way to tell if it had been delivered or not...
Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
Former_Member
Not applicable

Re: Two Times Today

I have oddities with USPS also. Not all bad though. I currently have 3 packages in limbo, two of which have been re-sent. I also have a 1st class package that somehow traveled from the west coast to the east coast and was delivered (confirmed with customer) on the second day after I dropped it in a blue box (dropped off Tuesday afternoon, in customers hands Thursday morning).

It's the holidays. Wonderful, huh?
Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
Former_Member
Not applicable

Re: Two Times Today

Eva sorry to hear that that happened (twice)! The post office is a great place...... when it's having a good day and the stars have aligned... and the wind is blowing just right.

That being said, I have had luck by calling usps and having them contact the post offices involved to do a search. A couple days later (twice this happened) the rep called me back and the package got moved along to delivery. Best of luck to you, never fun to deal with that.
Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
Former_Member
Not applicable

Re: Two Times Today

Thanks everyone. I decided to send replacements. I'm still waiting to hear from the post office. I shipped them first class with tracking. I just hope this doesn't start to happen that often. I even began considering getting insurance for larger orders. It's not fun replacing 20 eyeshadows, it's just not right!
Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.