Recorded Post Charges

Does anyone just used Recorded/Tracked Postage when sending to a customer?

I ask because I am seriously considering doing this myself, after receiving a message from a lovely customer in America advising that they had today received the Envelope which was padded out and selotaped securly, but had apparently received from the Post Office with an apology from them for tearing the envelope, when the lady looked inside the Envelope was empty

This is the first time it has happened to me but feel extremelly sickened by it, my customer will not lose out as I will send her another tomorrow to replace but feel insecure sending 1st class post (untracked/recorded) from now on as cannot afford to lose anymore.

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Re: Recorded Post Charges

Anyone??
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