Hi there,
So last Friday, I received back an item that I sent off to my customer in the mail box, and I was so confused.
It was sent on 27th October. I was going to email the customer about it first thing on Monday. But over the weekends, the customer filed a case against me (non-delivery of an item).
This is the first time a package was returned to me, and I asked the post office about it over the weekends. They said, it might be due to several things, like having a wrong address or the customer not picking up the package.
Anyway, I feel like I did everything right and I hate that there's a case filed against my shop. :(
I've contacted the customer and Etsy too, showing them the returned package with post marks, and there's a date stamped on it too (as 27th October).
I'm just wondering if anyone has experienced it before and how do you handle it? And also, what are the consequences of having an open case?
I've offered a refund or resending the package.
Etsy wouldn't shut my shop down, would they? I feel like I did everything right and I just wish I was contacted by the customer before she officially opened the case.
Thanks for listening to my concern and hoping to get some support and insight from you.
- Khin
