It might be the misspelling in your shop name?
People, especially on the internet, don't like when someone who should be viewed as professional misspells things. Especially important things like their shop name.
Unless it's meant to be spelled to create a sort of parody of the word. If it is, I would mention it somewhere in your shop's About page or shop announcement just so they know it isn't a mistake.
Also, your website's URL is spelled the right way... so maybe customers are confused and think since the names are different they are different people? Or, they can't find your Etsy because they're searching for the name spelled the correct way.
Lots of possibilities.