Need advice about shipping and my shop

[Former_Member]

Hi Everyone,

I've opened my shop in January and have only had one sale. I sent the order to the US via registered air mail with tracking number since 2st February but my customer didn't receive the item.

I want to know how long does it take to your foreign customer?

And I would ask for some feedback and tips to increase more sales.

Any advice or recommendation will be welcome and surely helpful.
Thank you!

Best regards,
Ploy

[WilliamsGiftshop]

Your country's postal services website will have information on how long shipping should take to different regions of the world.

Here are some Etsy tips for new shops:
https://blog.etsy.com/en/2013/top-10-tips-for-starting-an-etsy-business/
And the Etsy Seller's Handbook has got even more advice:
https://blog.etsy.com/en/2013/the-seller-handbook-archive/

Wishing you many sales!

[Former_Member]

Hi Beag,
The Etsy Seller's Handbook is really helpful. Thank you very much for your advice!

[Former_Member]

Hi Ploy,
USPS has some difficulties due to bad weather and closing of couple of sorting facilities. For us in Europe the shipping time has gone from 2 weeks to 5-6 weeks. And of course we have a lot of angry customers.
Hopefuly it will get better soon.

[Former_Member]

Hi Maja,
I've checked the status of item, it is at USPS for 3 weeks. And my customer worries about her item.
Thank you and I hope it will be better too.

[UrbanCoutureJewelry]

You can call the 1-800 on the USPS website and have them investigate your shipment. You have to call them Monday through Friday. I shipped a package to Thailand and it took a month to deliver, thank goodness I had insurance otherwise I don't think it would have made it. Then I've had packages take up to 6 weeks to deliver to me. We are having many delays with USPS right now.