How to get feedback from a buyer??

[Former_Member]

I just made my first sale nad i was wondering if i have to do something to get some feedback from my costumer? i really don't know how it's work :) hope you can help me with it!

https://www.etsy.com/listing/112856913/big-heart-ring-silver-ring-statement

Best Regards
Angela
Delirium

[Plektra]

Congratulations!!

Well, getting feedback is quite an issue for a lot of us. About 50% of customers don't leave feedback, even if they like their purchase. A lot of customers sign up on Etsy just to buy and don't use their account that much. Others don't know they can leave feedback or don't know how to.

Feedback is optional, they don't have to leave. You can politely remind them that feedback would be appreciated but don't push. They might get annoyed. What I say is 'no news is good news'. Getting negative feedback is the real problem!

[Former_Member]

Here is what I write to them in my FINAL email to them letting them know their item is on its way and thanking them for the purchase:

"I am shipping out in the morning. I hope you can leave a review of my shop once you receive it and are completely satisfied. You can click on this link for easy access to the feedback system

www.etsy.com/feedback/awaiting

Thanks so much for your order!"



****This has improved my receiving feedback a great deal. Most customers don't even know there is a feedback system. Others don't know how to get to it. Etsy does not make it easy for them"

Hope this helps you. Best to you and your shop!

Tonya

[PiecesOfMePaperCraft]

I include a friendly reminder in my message to buyers (the message that's sent when a buyer purchases something). It says "Please help me build my business by leaving positive feedback after you've received your package. If there's a problem, please contact me within 7 days of receipt so I can work with you to resolve the issue. " Then I give a few ways to reach me. I also have a friendly reminder to leave feedback on my Paypal packing slip. That's about all I can do because I won't chase people down for it. I have a feedback score of 59 but only 16 are from buyers. All but one of those feedbacks are from 2009 before I closed my shop for almost 3 years.

[Former_Member]

Thank you i think i'll do the same as you! I think it's really important to have some feedback

Best regards

Angela

[RhymeScapeSelection]

Great thread! Including the link in the message is such a good idea Tonya!

[InsideSandysShop]

In my final message I also include a statement telling them their feedback is always appreciated and their word of mouth is my highest compliment. But I like Tonya's leaving the link. If you don't mind I may start including that in mine also. Thanks for the great tip.
Blessings to you all-
Sandy

[ohmyclumsyheart]

Feedback isn't such a big deal.

x

[CedarwoodCreations]

I usually put a note on the "Print Shipping Label" after I mark it shipped. I give the buyer the delivery confirmation number and ask them to leave feedback on my site when they get a moment after the product arrives. I let them know it helps potential buyers see that my products are good quality, etc. I have good luck doing it that way.

[Former_Member]

Yes are great ideas thank you !!

Angela

[diarysketches]

I would leave it incase they have negative things to say if I ask....

[JustForGiggles]

Judy, YOU are a gem!!! I think I'm going to adjust my Thank You message!

Usually I just pray alot in front of the computer and hope feedback happens :~/

[PiecesOfMePaperCraft]

Sophie from ohmyclumsyheart says
Feedback isn't such a big deal.
_______________________

I disagree that feedback isn't such a big deal, but it's easy to say that when you have over 200 positives. For those of us with newer shops and less sales, all it would take is one negative to bring our score way down. It's important for us to try to get buyers to leave positive feedback to balance that out should that ever happen (unfortunately you can't please everyone). There's another thread in this forum that discusses this exact thing. The seller has only one feedback comment that happens to be negative and it looks bad for her shop. I won't link to the thread because I don't want to draw negative attention to an otherwise nice looking shop.

[Former_Member]

I get much more personal feedback convos than the "official" ones. And it's not a big deal.

I would NOT want to be asked for feedback when I'm buying, that seems rather harassing.

[ColorMyWorldCrochet]

Same here Mel. I actually love the personal emails and convos that I have gotten. My husband thinks that I should ask for feedback, but this is one aspect of my business where we completely disagree.

[Plektra]

I think nowadays there is so much emphasis on leaving feedback (similar to leaving tips). Maybe it is not so in the US, but I'm feeling it in the UK. For instance, I went to my bank to ask two quick questions and then I was told that someone might call me to ask for feedback. Then I called my phone company just for two minutes, then I got the message that feedback is important. Come on! That's too much. For a two minutes transaction?!

I agree with comments above and the ideas mentioned are pretty good. However, may I say....you can't assume a buyer will leave you positive feedback. As a buyer, I wouldn't like to think that you expect me to leave you positive feedback. There are cases when a buyer feels ok, not great, with the purchase but wants to keep the product anyway. If you push for feedback he/she might go ahead and leave you feedback. But neutral! You can erase that with the 'kiss and make up' feature, but what if the customer doesn't want to change the feedback? You are stuck with it.

[Former_Member]

I am a feedback whore.. I work it day and night LOL

example

Hi Linda!
I was going over my sales and realized I hadnt received any feedback from you and wanted to make sure you were satisfied with your order? If you are not please let me know and I will do what I can to render this. If you are happy with your purchase, could I please ask you to take a minute to leave feedback? We all work so hard over here at Etsy. The only way to build our businesses that we sink our hearts into is with feedback. Thank you ever so much!
Dawn

I do this over and over and over...if you look at my feedback compared to purchases, I have gotten almost everyone to leave feedback! I feel its almost more important that any of the renewing we do..

Good Luck

[vintagebydd]

what i always do, which doesn't always work, is send a message a week after the projected time of arrival and ask them if they have received the package and if they are happy.

[Former_Member]

I have to say talking to friends who shop on etsy, they've said they are swayed by feedback scores in buying something. And I would not buy something if there were lots of neutral or negative reviews. So I think it does help make a sale.

But I like the idea of including a link in the final message. I'll try that. Thank you!

[cushncovers]

I love it when customers surprise me with an email once they get their custom project from me. I then go at great lengths to express my appreciation for hearing from them, because I do worry and how wonderful they were to work with, ....and then "beg" them to also leave feedback on Etsy, "for other shoppers" to let them know what it was like to work with me.