How to add charges to custom order?

[Former_Member]

Customer ordered custom piece in convo. Agreed to price and paid. In following convos, additional customizations were added. Customer agreed to pay more. How do I add an additional charge to the order, or create a new custom order for the difference?

[Former_Member]

This is a good question, I'm not sure you can add charges to an already paid order. Although, if anyone knows how to do this that would be great! I also do a lot of custom orders.

I would say just do another listing for the difference or send a Paypal invoice if they have a Paypal account.

Looking forward to everyone's input!

[Former_Member]

thanks so much for your suggestion. Thought about creating a listing, but don't know how to make it private so it doesn't look like a new public item. If that's the only way to do it, I will. I'm sure I'm not the only seller to run into this. Must be a professional way to do this.

[StudioOnSeventeen]

I'm not sure of a professional way either, but would love to know if possible. I usually just create a listing and just say "Reserved listing for (insert first name)". Then they know it is for them and other shoppers do not know what it is for. I also have a special image that says Reserved Listing.

[Former_Member]

I have the customer send another custom request and from there you can build an order.

[Former_Member]

these are all great ideas. any of them will work! thank you.

[CozyDawg]

If you want to make the listing private, I think it has to be in a separate convo thread. In this case, I would just do a reserved public listing.

[Former_Member]

I just had that happen to me and I was able to post the sale/reserve for the item. The customer wanted it earlier I was able to do it for her. Made a sale.

[RayOfLightJewels]

I make a new post with the first picture being a sign that says "Custom order". I also state it in the title, "custom order for ----------". I give a brief description of the agreed upon changes and a picture in the second spot for my own records. Other pictures I send to the customer.
No need for tags or materials.

If you sell something on etsy and increase the price but etsy doesn't get their proper fee I think that qualifies as fee avoidance.

[Former_Member]

Thanks everyone for your suggestions. For anyone else not sure how to handle this, received this response to an email to support:

Thanks for writing in. I'd be happy to help you with billing for these additional charges.

Unfortunately, once a custom order is completed and paid for, you can not adjust the price of the order. However, there are a few ways that you can collect additional costs from your customer.

1) Create a new reserved listing for your customer in the amount you’d like to collect. Here’s our guide to reserving a listing: https://www.etsy.com/help/article/366

2) Send them a revised PayPal invoice. They can pay this using their PayPal account or their credit card. Here's how: https://www.etsy.com/help/article/367

3) Refund and cancel the original order, re-list the item with the appropriate cost, and have your customer resubmit their order.

These articles show how to refund and cancel:

-- https://www.etsy.com/help/article/2037
-- https://www.etsy.com/help/article/4553
Please let me know if there is anything else I can help you with.

Hope you find it as definitive as I did.