How do I do this.....?

[Former_Member]

Hi
Earlier this week I had a custom order request from a customer....I created the order via the convo system, but it was for the deposit for the item only.
Now that the item is finished I need to send them a request for the outstanding balance - but, how do I do this?
The facility for doing this via the original convo is now closed and I am at a complete loss on what to do!

Any help gratefully appreciated :)

[annakingjewellery]

You could set up a new listing in the same way that you would if you had a new product. You can then send the customer a link to this listing.

[Untwistedsister]

Set up a 'reserved for customers first name' and then send them the link to that listing via convo. Have in mind a time frame of how long you are willing to keep that reserved for the customer before you put it into your regular inventory.

[Former_Member]

Thanks! You have both helped me with your suggestions :)

[CurlicueCreations]

I would create a custom listing for the balance of the order and then send that link to your customer to complete the order.

[Former_Member]

Thanks for the advice, I have just done exactly what you suggested :)

[Former_Member]

I'd suggest that next time you set up a custom order you include the full price on the item and then let the customer pay the deposit and the balance via paypal invoices.

That way you have one record of sale on Etsy and the paypal invoices are tied together as well.

[Former_Member]

That's a good idea! Thanks :)