Cute shop!
I'd suggest fine tuning your listings. This cute giraffe listing is for 3 giraffes, but only one is listed. The last picture has a hippo and monkey in it. Buyers like to see exactly what they are purchasing. How cute would it be to see 3 giraffes in a row?
http://www.etsy.com/listing/87994177/giraffes-ornamentsmade-to-order-byYou could also try tagging your listing with giraffe ornament, felt ornament or felt giraffe.
Your payment policy confuses me a bit -
"After payment is made and cleared, You will receive a confirmation email. This is the time to either cancel or accept the purchase. Either way, please re-send the email and confirm your choice.
After this confirmation no cancellation or returns will be accepted."
So, after the customer purchases the item through Etsy, you send another email double checking to see if they really want their order? I say just send the cute item on it's merry way to the customer! :)
Just a fyi - some customers prefer to purchase from shops with a return policy. Customers like to know that you will work with them to resolve any potential situations.
Good luck! :)