Help with missing order

[XKawaiiCutieX]

Please delete if not allowed but I was looking for some help from fellow sellers on Etsy, I have tried searching forums but cant find anything quite like it, anyway I have just had a message from a customer to say he never received his item usually I go into double checking the address etc... and if it is well and truely lost refund or replace but this order was from February 2015 it's not even something I stock anymore! What are people's thoughts on this I just can't understand why someone would wait that long he said he has been checking his post every single day for it, that's over three years!

[ClothChapel]

Really strange case, dear Jackie! Hm. Did she/he opened any case/claim against you on Etsy or PayPal or anywhere? If no, I don't really understand why she/he disturb you.
Did you sent that item with registered trucking nr. ? (It is very sugested way to protect the 'postal- way' of items, but - okay - they didn't protect you from strange cosumers. 😊

[XKawaiiCutieX]

Thank you for your response :) definitely a strange one, no he hasn't opened any case at all just a DM this morning, unfortunately I don't send my international orders tracked it would cost a ridiculous amount from the UK :( but I do mark all my envelopes with a return address just in case and so far I think I have only had around 1 or 2 go fully missing and I have been trading for 5 years but in each of these cases I just refunded/replaced as they let me know within a couple of months at most, I just can't understand why anyone would wait 3 years before saying they didn't recieve an order you wouldn't do it at a online retail store and expect anything to come of it, I am worried that if I don't refund it he will leave me bad feedback and I strive so much to keep my 5 star rating

[ClothChapel]

I don't know if he could give you any feedback after 3 years ... ? Isn't there any time limit? I don't know. Maybe try to find forums for this answer.

[ClothChapel]

... or open a new thread here with this time limit issue. I'm also curios if exists any time limit for write a rewiev ...

[ClothChapel]

Oh, here is the answer: 'Once this combined time span has passed, you'll have 100 days to leave a review for your order. After the 100-day window expires, you won't be able to leave a review.'
I never read or deal with this issue, but is good to know ... so, don't worry :)

[Former_Member]

That seems crazy... 3 years? for 1095 days he's been checking his mail and just wanted to let you know now? I believe he can't leave you a review, I just looked at my past purchases on my old account and cant leave review on one that is 1.5 years old.