Help re:feedback

[PrintDesignsbyJessa]

I have had 157 or so sales and just in the past week have gotten 2 1star ratings. The only negative feedbacks since opening my shop. I'm a little frustrated as on one instance the buyer didn't contact me in advance but simply left the feedback and I contacted them to say I would correct it no problem.

I just looked and again, something from the 2 weeks of hell when I was moving with my kids suddenly- I remember NOW getting an email from this person and I was going to correct it. I obviously never did... and not that it's their job to remind us- I completely forgot.


So, now what? If I leave a reply then I guess the feedback can't ever be edited...


I feel a little deflated to say the least.


Anyone else have this sort of experience with the feedback system? I'm clear that in either case I did not maliciously refuse to correct the errors. It just came at a time when my life was literally on hold and slipped my mind.

Not an excuse, I know...but just my reality.

[PiecesofMeCardsnMore]

It looks like you wanted to make things right, life got in the way and you forgot. It happens. I would contact the buyers ASAP to correct the problems, then ask if they would consider revising their reviews after everything is resolved. I just looked at feedback I've left and I still have the option to edit one that I left on Dec. 30 so they have some time to think about it.

[CatherineMarissa]

I would send out the corrected pieces. It sounds like each buyer made a request that you didn't follow. Then, after you send out the corrected pieces, they may be more willing to adjust the feedback.

[Former_Member]

Just wanted to add that I would not ask for them to return the wrong item. Just take it as a loss. That way they don't have to go out of their way at all. The one person said it was awesome but gave you only 4 stars. I've seen that lately. People are giving less than perfect feedback and then saying the stuff is great. If you get the first one changed the 4 star won't make a dent. I absolutely love your stuff by the way. I wish it was my brother's birthday because I would love to send him one. I'm favorit-ing it for later!