Heeeeelp! With Feedback tool

[Former_Member]

Good morning everyone.

So how doers everyone get their customers to leave feedback. I was including a link that I thought took them to there awaiting feedback but once I started getting testimonials through my conversations I tried the link and it did not work. ;-( I thought I got the link from a blog post awhile back but it doesn't seem to do what I need it to do. Do you guys use a link or just walk the customer through the process? And is a buyer account set up the same as ours? Any help would be great!

Thanks in advance.
Jackie

[Former_Member]

I wasn't sure there was a link to give to customer's to leave feedback. Using paypal, I leave a note upon shipping that feedback is vital and I'd appreciate it. Customers usually follow suit. :)

[StuckOnSilver]

I do this too.

[Former_Member]

I don't worry about it. I think pressing customers for feedback is a little needy. I also get customers who don't have shops themselves so they probably aren't on Etsy 24/7 like we are. So, when they get their purchase, unless there is a problem with it, they probably don't think about coming back and leaving feedback. I would say that one person out of five leaves feedback for me but they are all positive so I'm happy.

[xoxocrocheted]

I leave a handwritten note thanking them for their order and asking for feedback. I've had 33 sales, and 20 have left feedback, so not bad :)

[Former_Member]

I do all of those things a note in the shipping confirmation and then a thank you card in the package and a follow up email requesting it, If they just choose not that's fine but my last 2 orders came back to send me a message about how happy they were and how great the item was things I would loooovvve to have appear in my feedback tool.

When I have to leave feedback for an item it pops right up when I log in. Does anyone know if a seller account does the same?