I'm going to preface this by saying, I was new to Etsy when this happened. A customer wanted a Christmas belt, but I had no Christmas ribbon in stock. I told her I'd be willing to order some since I wanted to make some other belts for Christmas anyway. I suggested a few I was comfortable with (because they were on Etsy), but she wanted one off-site. I said okay, ordered it, made the belt, yadda yadda yadda...all before she had even purchased the listing. Dumb, very dumb. Because of course, when I contacted her, oh like 5 times, she never responded. I still have that belt hanging in my storage closet. You'll see it come Christmas-listing time. :)