Customer service

[ShaileeBoutique]

Hello everyone
Do you know if there any rule regards Timing that seller need to get back to buyers.
It's been more then 24 hours and I'm still waiting for email back from a seller , u need to exchange material that I received .

[Former_Member]

Hi Adi,
Quite often I have waited 3-4 days for a response from other sellers. I don't think it would be a personal thing, probably just a very busy thing, esp if they sell lots of items each day :o)

[StuckOnSilver]

Hi, Adi, I always try to answer convos in 24 hours no matter what they pertain to. Does the seller have any policies about exchanges? Good luck!!

[Former_Member]

The recommended time for Etsy is 24 hours I believe. But the actual time probably depends on the seller. Did you check their policies and shop hours? There may be a certain day of the week that they don't check Etsy. Maybe someone with more knowledge (I'm still a newbie) could chime in!

[Former_Member]

Adi,
I just thought of something, it's saturday, so they may not answer at all this weekend? Sorry sweet :o(

[ShaileeBoutique]

Sam, I did check the store policy and they do exchange with in 14 days.
I will wait until Monday for the seller to get back to me, I just want to mail it back to them ASAP that I can do my exchange.
Thank you all for the advice
I my self as a seller get back to my coustome within hours.
But I'm not that busy also.

[Former_Member]

There is no set time designated for responses. There is nothing saying that a seller must respond to a convo. With that said, I think it is a good idea to wait until sometime next week. Sometimes sellers have unexpected and unavoidable things come up in their personal lives, like everyone else.

[PiecesofMeCardsnMore]

Etsy recommends that sellers respond within 1 day but since it's the weekend, I'd give it until Monday before sending another convo.